Slack is a great work tool for communication. Teams love being able to easily send messages to one another in real time and keeping conversations organized by channels. For speed, convenience and simplicity, Slack rocks.

Is there a downside to being able to connect so efficiently?

Well, employees and managers do grow accustomed to living with one another in their back pockets. When it comes time to have a more serious conversation, it’s not always obvious that more than the typical quick question/brief exchange is being called for. Setting up different channels for different kinds of conversation is one way to make the distinction, but there’s no guarantee that’s how they’ll actually be used.

Is there a better way to signal when the stakes ...