When we begin working with a brand new client, they’re usually expecting for us to focus on the essentials.

Building their applications, designing the best user experience possible, focusing on their branding, messaging, etc.

That isn’t to say we don’t do this; we do this better than most, but we also focus on one other key attribute that often shocks our customers, our focus on their customer service.

Why do we do this?

Why is this important?

It’s simple.

We can build the best web apps, mobile apps, wearable apps, software and brands on the planet for our clients; but if they don’t have their customer service on-point, none of that matters.

They’ll lose users before they are even able to win them over, and they’ll destroy their brand.

Ima...