“It’s the same as having the proper form with lifting weights; if you don’t have the right form, you’re going to hurt yourself.”

–Joshua Davidson, Six Customer Service Principles To Abide By

Taking care of people. It’s a calling, an art. It’s a service. It can also be a way of life, company culture, and doing business. Joshua Davidson is somewhat of an evangelist on the topic of customer service, preaching the principles of outstanding customer service with the conviction of a man who has religion.

And his principles, the quality and clarity of his thinking – are all of the highest level. The same can be said for the questions posed to him during this Startup Live chat, as well as this discussion on customer service as a whole. Given the u...