One of the core values I have always championed is the ability to understand people and the decisions they make. I gave a speech recently on this subject and as I was pondering the best word to describe this core value, I discovered a hole in the English language. This could be a breakthrough or I could just be exposing my limited vocabulary.
The problem with working with people and teams is that you have to work with people and teams. Unlike working with computers and algorithms, when dealing with humanity, you have to factor feelings into decisions and actions. I looked up the definition of empathy to put in my slides but I realized that empathy, by definition, is the ability to u...