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Be sure to catch Part I of this discussion

“The customer is why you exist. Why your company chooses to exist. If you don’t put them on a pedestal, if you don’t remind yourself, your team, your operations why you’re a business, why you’re here, you’re destined for fail.”

–Joshua Davidson, Six Customer Service Principles To Abide By

New, new, new, new…. We tend to grow the most excited over new things and to obsess over them, so it’s no surprise that startups focus tremendous energy on new customers. So much so, that a vey important player in the destiny of companies gets overlooked: existing customers.

Unforgivable as that might be, the good news, according to Dr. Deborah Hecker, is that “respect, empathy, good listening, recognizing that ...

The SBA helps small businesses that may not be eligible for traditional bank loans by guaranteeing large portions of the loan on the entrepreneur’s behalf.

These loans are generally available through your local bank who relies on the SBA to back the loan in order to make it easier for them to take the risk of lending a new business without a significant amount of collateral.

Who’s eligible for a SBA loan?

Although the loans are backed by the SBA, they still require some basic underwriting by the bank to make sure the borrower can manage the loan similar to a standard bank loan.

What about poor credit?

The SBA may be underwriting the loan, but they still want to make sure it can be paid back. Standard credit risk factors (such as your score)...

When beginning a crowdfunding campaign, it’s important to evaluate your network and establish exactly who will make up your base of support. The success of your crowdfunding campaign will largely rest on how effectively you communicate your launch within your various networks. Once you’ve identified a group of potential backers, take into account what is most interesting to your group and structure your rewards tiers in the most compelling way possible.

Your network can be divided into five main groups: friends, family, customers, professional contacts, and audience.

Friends

Your friends include those you see on a regular basis. You can reach out to this group in a variety of ways. Try a combination of social media updates, emails, and pers...

Without a doubt, reading and learning is one of the most essential ingredients to becoming a stronger entrepreneur. As a learning enthusiast who travels everywhere with a paperback, I’ve recently joined the ranks of Blinkist downloaders. Unfamiliar with the name?

Blinkist allows you to quickly digest books by offering condensed versions of hot sellers in the form of voiceover narratives. It’s great for entrepreneurs who can’t seem to keep up with Bill Gates’ penchant for reading 50 books a year. I prefer the feel of a traditional book, but it’s a nice stopgap when I’m short on time.

When I do have a few hours over the weekend, I turn on my meditation app and block out some “chill” time. (Thank you to my loving wife who understands!) It’s mo...

Question: How important is the personal brand of your key hires? What do you look out for (bad or good)?

Authenticity

“I am transparent with people from day one and what we do matters to our clients. I can’t afford to work with people who are contrived, pretentious or interested in company politics. In an entrepreneurial environment, you have to lay it all on the line. If your team doesn’t always tell you the truth, your business won’t last.”

— Scott Petinga
The Scott Petinga Group
@scottpetinga

Adaptability and Enthusiasm

“When hiring people, I always recognize those who have diverse and interesting resumes/past experience. Young companies that are still in the process of growing need employees who are quick to adapt to new situations and ...

During last week’s wide-ranging conversation about evaluating your ideas, we touched on the idea of “niching”: paring down your target audience until you find the exact set of people you want to help.

So once you’ve taken that step of committing to a core audience and decided who you’re for (and who you’re not), the next question becomes: how do you get in front of those target customers? And, more importantly: how do you figure out what they want from your product?

“[It’s about] lots and lots and lots of living with the customer. Live and breathe the customer – they will show you the right path.”

The dream, of course, is to put together a quick survey, send it out to a mailing list of 10,000 of your ideal users, and come back to find your ...

Question: What is one tip you have for keeping your personal and professional life separate?

Don’t Use Your Facebook Profile for Work

“Use a Facebook page to promote your business, and keep your Facebook profile for actual friends and family only. Many people make the mistake of blurring the line and they’re left with the worst of both worlds: They can’t promote on Facebook because they’ll annoy their friends, and they can’t be too personal for fear of coming across as unprofessional with prospects. Separate the two.”

— Laura Roeder
MeetEdgar.com
@lkr

Schedule Your Life, Too

“Reserve personal time in your schedule for activities that allow you to recharge and that add value, such as daily exercise, a weekly date or social night, family acti...