Forums Search

The Situation

Brad is a newly hired analyst for a mobile payments startup, Cash.io. He joined the startup ready to help conquer PayPal, Visa and anyone else in their way.

When talking about the company to friends, he gushed, and often referenced it as his company. To prepare for the role, he read books and articles about the importance of innovation and not being afraid to fail.

Brad vowed he would never let the fear of failure stand in the way of his creativity and his desire to innovate. Yet as the first quarter came and went, Brad had not found a chance to flex his creativity. He reassured himself with thoughts about the virtues of patience.

As the days wore on, he found himself spending a lot of time doing what his predecessor, Alan, no...

When people visit the Startups.co office and see hockey sticks leaning against a wall, or members of our team wandering through the woods, they might wonder if we’re one of those Internet companies that plays too hard to really work hard enough.

We do love to have fun here at Startups. But the truth is we’re also militant about our productivity. There’s a reason we’re doing plenty of fun activities in any given week. We’re not just enjoying our lives, we’re optimizing for productivity.

Productivity in Waves

Like many people, we see our productivity peak and valley like a wave. It’s not linear – we don’t just wake up in the morning with constant peak productivity throughout the day.

Working through peak productivity is easy. It’s the valleys...

Be sure to catch Part I of this discussion

“The customer is why you exist. Why your company chooses to exist. If you don’t put them on a pedestal, if you don’t remind yourself, your team, your operations why you’re a business, why you’re here, you’re destined for fail.”

–Joshua Davidson, Six Customer Service Principles To Abide By

New, new, new, new…. We tend to grow the most excited over new things and to obsess over them, so it’s no surprise that startups focus tremendous energy on new customers. So much so, that a vey important player in the destiny of companies gets overlooked: existing customers.

Unforgivable as that might be, the good news, according to Dr. Deborah Hecker, is that “respect, empathy, good listening, recognizing that ...

Quick. Grab a stack of sticky notes and come with me. We’re going to help you uncover new value hidden in your next initiative.

But wait. Sticky notes? There are so many software tools we could use instead of pen and paper. And a few of those software tools are really great.

How could a pen and paper possibly be used to help tackle something of any real consequence? Isn’t the sticky note just a crutch of the busy person trying to stay organized?!

Used correctly, the sticky note will help you and your teams uncover incredible new value.

When you’ve mastered the sticky note, I give you permission to return to your software tools — if you still want to!

New value defined

Let’s define new value. New value is an advantage or gain you didn’t i...

After graduating college I was working as a social worker running a foster care program for children with developmental disabilities when I found an ad online for someone selling a business — Amigos Spanish Program. It was a business that contracted with daycare centers to provide Spanish language classes to young children. I contacted them, reviewed a few spreadsheets and bought the business for $8k. I put it all on credit cards and started my quest towards millions… It was going to be great! I was going to own the biggest Spanish Language Class Business in the World…..or so I hoped.

I lost 20k over the year I owned it before I shut it down and closed the company operations for good. I was 22 years old with 22k in credit card debt with not...

I know a lot. Or rather, I know a lot more than I should naturally know. Specifically, I know a lot about people before I meet them – not through clairvoyance, but through artificial intelligence.

There is nothing strategic in this post. Just some practical suggestions about three tools I am using – Accompany, Notion.ai, and Sende.rs. – to artificially enhance my intelligence.

As I have written about before, I spend a lot of my day networking with entrepreneurs and VCs about their ventures and prospective investments. And sometimes I lose track. Where did I connect with this executive? or, Who asked me to speak with this founder? I no longer lose track. In fact, I am usually ahead of the curve. Here’s how:

Accompany is a tool from one of l...

The SBA helps small businesses that may not be eligible for traditional bank loans by guaranteeing large portions of the loan on the entrepreneur’s behalf.

These loans are generally available through your local bank who relies on the SBA to back the loan in order to make it easier for them to take the risk of lending a new business without a significant amount of collateral.

Who’s eligible for a SBA loan?

Although the loans are backed by the SBA, they still require some basic underwriting by the bank to make sure the borrower can manage the loan similar to a standard bank loan.

What about poor credit?

The SBA may be underwriting the loan, but they still want to make sure it can be paid back. Standard credit risk factors (such as your score)...

When beginning a crowdfunding campaign, it’s important to evaluate your network and establish exactly who will make up your base of support. The success of your crowdfunding campaign will largely rest on how effectively you communicate your launch within your various networks. Once you’ve identified a group of potential backers, take into account what is most interesting to your group and structure your rewards tiers in the most compelling way possible.

Your network can be divided into five main groups: friends, family, customers, professional contacts, and audience.

Friends

Your friends include those you see on a regular basis. You can reach out to this group in a variety of ways. Try a combination of social media updates, emails, and pers...

Thelonious Monk was a fantastic jazz musician, and an amazing band leader. Did he run a tech startup? No. But he could have with all these words of wisdom.

It’s a no B.S. manifesto. Each gig, each song, and each band mate was mission critical to Monk. And our startups need to be treated the same way. It’s easy to get caught up in the busyness. But as founders we have to gather, support, and grow great teams or risk losing the whole endeavor.

Below is Monk’s complete, original list of advice for band members. But let me break it down for you and swap a few musical references with the proper modern startup terminology.

JUST BECAUSE YOU’RE NOT A [JOB TITLE], DOESN’T MEAN THAT YOU DON’T HAVE TO UNDERSTAND IT.

So many of us founders debate ov...

Nancy Duarte is a pro when it comes to presentations. Not just giving presentations, but starting them, finishing them, and every step in between. Author and co-founder of Duarte Designs, Nancy Duarte is a seasoned veteran when it comes to incorporating storytelling into speaking and creating connections with an audience.

The below video is the ninth part in a series of 10 in which Nancy shares the key components to making a successful pitch using creativity and critical thinking. Find out what she has to say:

Nancy Duarte’s First 3 Clients

In 1987, after working and saving money for a whole summer, Nancy Duarte”s husband bought a Mac. He had a vision: he was going to get behind the technological movement and use his newly acquired equipme...