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Continuing in Phase Three of a four-part Funding Series:

Phase One - Structuring a Fundraise

Phase Two - Investor Selection

Phase Three - The Pitch

• Part 1 - Anatomy of a Pitch

• Part 2 - Market Size

• Part 3 - Revenue Model

• Part 4 - Operating Model

• Part 5 - Customer Definition ( ←YOU ARE HERE 😀)

• Part 6 - Customer Acquisition

• Part 7 - Funding

• Part 8 - Key Pitch Assets

• Part 9 - Traction

Phase Four - Investor Outreach

Let’s dive in!

A company in the early growth stages should concentrate its efforts on a particular segment of customers whose needs most closely match that of their best current customers and not a broad universe of prospects for expansion.

Customer segmentation works for companies that started yesterday, and mature companies as well. In the...

“Leaders who encourage employees to pursue their side hustles can be rewarded for that investment of trust. People gain skills and master new technologies through side hustles, which can end up benefitting their primary employer.”

–Michael Ray Newman, 3 Ways to Support Employee Side Hustles

Is it insane to empower employees when the result may be that they leave your company? What exactly is the story with employee side hustles? A number of different perspectives kick around these very questions in today’s Startups Live session.

What will you walk away with? You may very well leave the conversation reconsidering your employer-employee relations. You might adopt or alter policies to accommodate side projects – to better honor your employees...

Startup culture has gone from glorifying victory to glorifying effort.

"Hustle Porn" has become more and more popular, particularly on social media, where would-be champions of entrepreneurship proclaim their insane personal sacrifices to the Gods of Startups. We're constantly wooed with tales of Founders putting in insane hours, risking it all, and coming away with the spoils of success to show for it.

How much of this is really a celebration of hard work and is how much is just the equivalent of giving ourselves a Participation Award for effort?

"I just put in 100 hours this week!"

Let's start by debunking the myth that working 100 hours in a week is somehow a victory to be lauded — it's not. The intention is that we're SO dedicated to ou...

What are customer profiles?

After you figure out your big idea and before the world is obsessed with your product, you have to find your customers. And in order to find your customers, you have to create customer profiles.

An ideal customer profile — or customer persona — is a way of defining and categorizing your customers so that you can:

1. shape your startup to their needs and;
2. market to them more effectively.

That’s the simple explanation. Now, per usual, let’s do a deep dive into the more complicated one.

Why are customer profiles important?

Ideal customer profiles are important because without one, your startup is going to waste a lot of time trying to attract customers who are, at baseline, just not attracted to your product. They’...

“…especially in the early days of your startup when you are less likely to reject work, when it’s done and dusted, and you assess your invested hours, more often or not you will find you have been underpaid. It is always hard to walk away from a job, but sometimes it is the necessary thing to do to maintain your a) business and b) soul.”

– Stephen Moore, Startup Pricing: It’s Not Always Right

Charging more can earn you less, underpricing can leave your company undervalued… The laws of nature seem to go haywire when we talk about pricing.

An exploration of why we tend to underprice by Stephen Moore, Co-Founder of Roots Furniture, triggered a discussion on how to best approach startup pricing. Did the Startups Live community pin down this sli...

In programming, there’s a concept called “technical debt.” It’s the idea that you can build something well or you can build it quickly — but not both. A site or an app that’s built super fast is going to be buggy; that’s just the reality of the limitations of human creation. But sometimes — especially in the fast-paced world of startups — it’s worth it to release something quickly, bugs and all, with the knowledge that you’ll fix it (i.e. pay off your technical debt) in the near future.

Didier Elzinga, CEO of Culture Amp, borrowed the concept of technical debt and created the idea of “diversity debt.” It applies to hiring practices in any company, where every time you make a new hire, you’re either incurring more diversity debt or paying it...

Every startup dies a few deaths before it lives forever.

But that's not what they tell us in the startup Founder brochure. Instead, we make up this fairy tale that our startup must be a great idea that instantly takes off, leaving customers and investors standing in line to hand us their cash. We keep making great decisions while we struggle to stay on top of our meteoric rise. Our days are jam-packed between photo shoots for magazine covers, headlining major conferences, and giving powerful speeches at company retreats.

Sound familiar?

No, of course it doesn't. Because that's not how any of this shit goes. The real version of a startup involves failing incessantly, sometimes to the brink of shutting down, until we rise back up and finally ...

Working as a leader for a start-up is not for the weak. It requires a “rare unicorn” type of leader to see it through to stable profitability. The success of a business is how many unicorns you have on your team and how well they sparkle. What traits do I look for when seeking out the most sparkly unicorns of them all?

Trait #1: They’re a Hustler

Hustling unicorns run long and fast, they work with a sense of urgency, and they do it with a smile. They have an extra comb in their pocket and come prepared with water and snacks for the ride. Unicorns are prepared, work hard and look GOOD doing it. 🙂 There is no complaining of long weeks or long hours….in fact, they enjoy the hustle.

Sparkle Indicator: Horses act “put out” by a workload. Unicor...

Living in an overpriced is now a choice, not a requirement.

That wasn't always the case, as startup Founders like us would flock to cities like San Francisco, Los Angeles, and New York to find the capital and people we needed to build something incredible (I lived in all of them). We'd convince ourselves that our 800 square foot apartment (with roommates!) made sense because if we weren't here, we would never have a shot a startup glory!

And we were mostly right — for a time.

But the requirements of being in a big, overpriced city have changed dramatically. For the first time in startup history, we can do nearly all of the things we once did in a big city from the comfort of our own (much cheaper) home. In a new era of Slack, Social, and Z...

Fresh from graduating at the bottom of my class in high school, I packed my $800 orange Datsun and moved to some weird place I'd never heard of before called "Ohio" to go to college. Back then the Internet didn't exist as we now know it, so when you left the state (unless you called someone on their home line) — you no longer existed.

I went ghost for almost 4 years — no trips home, no holidays — nothing. I lost touch with most of my friends and family. But while they were wondering what prison I was incarcerated at, I was busy building one of the first Internet companies.

The company did well, and when I returned, I was a millionaire. Little did I know that from that point on none of my relationships would ever be the same. Here are the ha...