Last year, when we launched our team building company HeyTaco!, my business partner Blake and I knew we wanted to build a customer first company. Both of us are inspired by the success stories of customer-centric companies like Costco, Zappos, and Trader Joe’s. We knew that putting customers first and a focus on customer experience would be the foundation of our business.

As the Chief Taco Officer at HeyTaco! (Yes, that’s my real title), I’m constantly obsessing over new ways to improve the customer experience.

Over the past year we’ve discovered five ways that help us create lasting relationships with our customers.

1.) Be Responsive

In the fast paced world we live in, customers expect quick responses. They don’t want to wait for answers....