Conventional wisdom advocates the concept of ‘all hands support’ — getting everyone from the CEO to the lowliest intern supporting customers so the entire team understands the customer’s problems. It’s a great goal, but is there a downside? What if your dev team starts spending much more time than usual on support and it eventually starts impacting your business?

Our Churn Issue

Around January 2015, we noticed an unusual increase in customer churn. A user churn rate of 3.9% had increased to 7% in just a couple of weeks.

We’re a revenue transparent company, so yes — these are our real numbers.

And it didn’t stop there. Over the next couple of months, our user churn slowly increased to a peak of 9.8%! This was alarming, so we decided to go a...

Continuing in Phase Three of a four-part Funding Series:

Phase One - Structuring a Fundraise

Phase Two - Investor Selection

Phase Three - The Pitch

• Part 1 - Anatomy of a Pitch

• Part 2 - Market Size (←YOU ARE HERE 😀)

• Part 3 - Revenue Model

• Part 4 - Operating Model

• Part 5 - Customer Definition

• Part 6 - Customer Acquisition

• Part 7 - Funding

• Part 8 - Key Pitch Assets

• Part 9 - Traction

Phase Four - Investor Outreach

This is Part 2 of “The Pitch” — where we look at market size, how to go about estimating market size, and presenting potential market size.

Let’s dive in!

Market Sizing

Solving the Problem beautifully is nice and all, but if the Market Size of the Problem isn't big enough, you're not likely to get investors very excited.

The Market Size explai...

Leadership is a popular topic these days. To become a true leader, you need a combination of skills and attributes. Some of these are inborn, to be sure. However, you can develop your leadership abilities as well.

Entrepreneurial success stories often tip a hat to the literature that supports busy business owners through the thick of the business building experience so, of course, we wanted to share books with actionable advice that aspiring entrepreneurs will find helpful on their journey to building a successful business.

Business books that have already helped millions of entrepreneurs can guide you along the way to obtaining a sustainable business, and being the best leader you can be. After all, being a great leader takes effort — and a ...

The Solution Slide in an investor deck explains exactly how our startup company will solve the issue we set up in our Problem Slide. We'll walk you through the formula of the best decks in a single slide you can easily replicate.

Why does the Solution Slide Matter?

The Solution Slide takes our entire business model and distills it down to 1 or 2 sentences in our pitch presentation. If we did a good job to convince investors in the Problem Slide that we're tackling a big market of potential customers with severe consequences, then our Solution Slide will make us sound like a hero.

A Good Solution Slide is Focused

We want the investor to be crystal clear on this explanation of the business. We don't want them to go in multiple directions, so we'r...

The Problem Slide is the single most important slide in our entire Pitch Deck. If we can’t convince an investor to care about our Problem Statement Slide then our Solution Slide isn't going to matter to potential investors.

Everything Hinges on the Problem Slide.

Our pitch deck Problem Slide is the North Star for a winning pitch deck. Our Problem Slide will be what we map every aspect of our investor pitch deck too, from our Competition slide to our Revenue Traction, to our Marketing Plan. The best pitch deck examples absolutely nail the problem slides every time.

How do Most Investors think about the Problem Slide?

Before we begin building the Problem Slide for our pitch deck, let’s think about this slide from the investor’s perspective. This ...

Startup Accelerators are programs that invest a small amount of capital into early-stage companies while providing programming and mentorship over a period of 3-6 months.

While startup accelerators have become wildly popular among early-stage startups, the answer to "What is an accelerator?" has morphed quite a bit over time. We hear about startup accelerators providing seed capital, mentorship with the business model, and ultimately introductions to venture capital at a "demo day" but how much of that is truly valuable?

Let's dig into what accelerator programs actually do, who they help, what benefits they provide, and what are some of the cons to joining them - and some new alternatives to the traditional startup accelerators.

What's the Bus...

How to Sell an Idea to a Company Without Them Stealing It

For many, coming up with an innovative idea leads to a desire to do something with it — and in the absence of knowing how to commercialize a great idea, many people jump to the conclusion that it can simply be sold to a big company. Then they worry that the big company will simply take their idea, and leave them in the dust. It’s a great story — it just tends to be a tale of fiction, on many levels.

Before We Answer the Question of a Company Stealing My Great Idea, Can I Sell My Idea to a Company at All?

I talk to thousands of startup founders, inventors, creatives, engineers, and other ideating and innovating types every year.

At least 100 times a year I'm asked "Ryan, I've got this gre...

Search engine optimization is an area of digital marketing that involves using certain tactics to help your website climb the search engine results pages for queries relevant to your business.

Focusing on boosting your SEO should be a key part of your plan to build an audience, as it can help you to reach a lot more of your target customers.

In this guide, we are going to outline 7 different tips for improving your on-page SEO and improving your site’s search engine visibility. Read on to find out more.

What is on-page SEO?

When we talk about on-page SEO, we’re referring to changes you can make to your own website in order to boost your search engine rankings. This can involve writing optimized copy, creating SEO-friendly content, and e...

Caution — This is a topic people feel very strongly about. My goal here is to open up a conversation to help Founders and their staff to find common ground to build from.

Over the past year, there have been heated reactions to companies like Coinbase and Basecamp instituting strict policies to remove discussions about "societal issues" from workplace forums. This has subsequently spawned some really passionate discussions among Founders about where they stood on the issue.

The workplace is changing rapidly, as well as the voices within it, yet many Founders aren't entirely clear as to what is "normalized" in workplace culture and what is taking things too far one way or the other. We're all going to need to think through these issues very c...

When a well-known brand like IBM or Nike is recruiting new people, they don’t only have the advantage of the brand but also of high salaries and good perks. An employee signing up at Microsoft essentially gets paid while learning and building up a good CV. And if she would want to leave later, she is well-positioned.

As a startup, you have to compete with this, with no initial brand, no impressive salaries, and no perks. Therefore, you need to deliver something else. What you can deliver is a superior culture.

Culture is one aspect where it should be easy for startups to compete with big corporations. Because startups are small and young, they can be innovative, flexible, fast-moving, and fun. They can be more grounded in their values and b...