Forums Search

The biggest brands in the world become what they are with the help of one elusive ingredient: customer loyalty. In a world over-saturated with scattershot marketing messages, successful companies take the time to truly get to know their customers — their motivations, fears, ideas, and priorities — and tackle customer service with relentless dedication.

If you’re an entrepreneur, this is good news and bad news.

The bad news? You’re likely competing against established brands that have worked for years — or even decades — to build loyalty among customers.

The good news? You can make customer-service commitment part of your company’s mission early on and be hyper-focused on giving a smaller number of customers the best experiences possible.

If...

“Without a clear vision to evolve, you will never break free of the ‘start-up’ mentality.”

–Hayley Winter, How to Evolve a Startup Into a Successful Business

How do you go from being a startup to a viable business to a very successful business? Where do we draw the lines between these classifications for companies? Founders from around the world set out to answer these sticky questions in Startups Live.

Haley Winter tried to lay the groundwork for erecting a successful venture. Some of the materials incorporated into her architectural scheme included a business plan, the startup mentality, making yourself visible and profitable, devoting resources properly.

Her article also covered the extremely difficult terrain of trying to decide when a...

As a company of nearly 200 employees — almost all of which are allowed to work from home — we know this struggle well.

Over the past few years we've developed a significant work from home policy at Startups.com and have learned a ton from our experience.

Won't everyone just goof off at home?

Unreliable employees will totally goof off — they will absolutely abuse the luxury.

In our first few months converting to work-from (only one day a week) we quickly learned that some employees totally took advantage of the freedom, in some cases just considering it a day off.

Sadly that meant we had to part company with some folks, but in retrospect, it only advanced a decision that would have taken us much longer to make had we not needed to evalua...

What is a product roadmap?

A product roadmap is an illustration of how you get from your company’s big-picture, high-level goals to the actual actions you need to take to achieve those goals. It not only shows what you’re building, but why you’re building it.

A project roadmap has two main audiences: External and internal stakeholders. (Like investors and employees, respectively.) You might even want to create two different roadmaps — or, at least, two different versions of your roadmap — for each audience.

For external stakeholders, the goal is to make sure everyone is informed about what you’re going to do and how you’re going to do it. It may also be useful when you’re trying to procure more investment.

For internal stakeholders, a pro...

At age 17, Noor Siddiqui co-founded Remedy, which provides instant consults for clinicians. She also forewent the traditional route to college and was chosen as a Thiel Fellow, where she was one of 20 entrepreneurs under 20 years old who received a $100,000 grant to bring an idea to life. If anyone can help you execute an idea, it’s Noor.

The below video and write-up are the first in a series of 10 where Noor helps explain how to bring your own startup business idea to life – and how to make it stick.

1. You Must Validate your startup business idea

According to Noor, the first thing you need to do when you have a startup business idea is validate it. Not everyone will see what you see when looking at it. To her, the most important thing yo...

We all know what it means to give equity away. But what does it take to get it back?

There are a few different methods we can use to begin clawing back some of our hard-lost equity, but all of them require quite a bit of effort — and aren't nearly as easy as giving it away!

Will investors incentivize us with additional stock?

When we look at future funding rounds, if things are going well, we may be able to negotiate some additional stock awards based on the next financing.

This is only an option if the company is doing well and we can point to a significant track record that we've demonstrated to get it there. It doesn't happen a lot, but it does happen.

Oh, and if we don't negotiate hard for it, no one is ever going to suggest it for u...

Creating a healthy sales organization is imperative for startups that want to eventually scale-up. Mastering the ups and downs of sales cycles requires that you get a lot of important factors right –from hiring and managing, to prospecting and pitching, to reporting and pipeline analysis, and much more. Throw in the fact that you’re selling at a startup and you end up with a lot of unknown factors that you, as a sales leader, and your sales team have to account for and plan against.

So how can you get really good at sales? How can get your sales organization to a place where it’s the department you worry about least? How can you get through this quarter with flying colors? More importantly, how can you set yourself up for success all year r...

Determination, according to Paul Graham’s essay, is the best predictor of startup success. Determined people, he says, have three qualities: discipline, ambition, and willfulness.

The Anatomy of Determination in Startups

Successful startups are extremely rare compared to the number of startups ever started. It means that at least one of these three qualities is rare in people. Which one? Let’s look at them one by one.

Discipline

Discipline is simply doing what you’ve planned to do. It requires a plan, any plan, and your execution of it. Discipline is straightforward. So why would it ever be a problem? It is not difficult to make a plan. Most people get that far. But the doing part is more difficult—it requires something less than what we n...

So, you’ve got an idea for a new web-based business venture and you’re looking to get started on product development.

You don’t know a lot about the direction you’re going to take when building your product or what to do when it comes to market validation. But, you think your idea is a good one. After all, you’ve got some early anecdotal feedback reassuring you of this.

Before you approach investors, focus on building out and maturing your web-based business idea—which can be faster and cheaper than you’d think.

This is the exact situation we found ourselves in with The Audio Hunt around 2 years ago. We adopted the Lean Startup methodology and utilized SEBLOD—A web application builder for Joomla!—as our platform of choice to build and launc...

The Situation

Brad is a newly hired analyst for a mobile payments startup, Cash.io. He joined the startup ready to help conquer PayPal, Visa and anyone else in their way.

When talking about the company to friends, he gushed, and often referenced it as his company. To prepare for the role, he read books and articles about the importance of innovation and not being afraid to fail.

Brad vowed he would never let the fear of failure stand in the way of his creativity and his desire to innovate. Yet as the first quarter came and went, Brad had not found a chance to flex his creativity. He reassured himself with thoughts about the virtues of patience.

As the days wore on, he found himself spending a lot of time doing what his predecessor, Alan, no...